Did a lot of research, have used WD before, was pretty confident. Setup/etc pretty simple, but you have appeared to release what is basically a non functional product. I write tech reviews and was excited about reviewing this one, I’m at breaking point and thought I’d give your support benefit of the doubt.
-Frequently when attempting to access over finder (even when wired) connection times out or takes a long time.
-Media devices fail to load media half the time
-even accessing UI over wired connection is slow.
As far as I can tell I will literally have to void the warranty to get this to be stable, and deactivate some of the core functionality in the process.
access media reliably
acess files without significant lag.
access media from multiple devices at the same time
have files loading into the devie (ie download straight to device) without making it completely useless.
I’ve tried a few things on this forum, but i don’t like the fact that your current support is relying on users to provide warranty voiding solutions.
Pretty ridiculous. Please tell me what I need to do to make this product work at all.