Hi guys
Did a lot of research, have used WD before, was pretty confident. Setup/etc pretty simple, but you have appeared to release what is basically a non functional product. I write tech reviews and was excited about reviewing this one, I’m at breaking point and thought I’d give your support benefit of the doubt.
Issues
-Frequently when attempting to access over finder (even when wired) connection times out or takes a long time.
-Media devices fail to load media half the time
-even accessing UI over wired connection is slow.
As far as I can tell I will literally have to void the warranty to get this to be stable, and deactivate some of the core functionality in the process.
Core requirements
-
access media reliably
-
acess files without significant lag.
Bonus points
-
access media from multiple devices at the same time
-
have files loading into the devie (ie download straight to device) without making it completely useless.
I’ve tried a few things on this forum, but i don’t like the fact that your current support is relying on users to provide warranty voiding solutions.
Pretty ridiculous. Please tell me what I need to do to make this product work at all.