place the files (not in a folder) on to a USB stick
WD Elements does not react to the files.
I want my one video (.mov, H.264, 1920x1080, 25FPS, Data rate 22.64Mbit/s, duration 8 hours) to auto play:
I placed it in the route folder
I turned on Auto Play
Restarted the device
Nothing hapens
I want to go to a certain point in the video
I use serch
nothing happens
I want to turn on: Repeat Title so that it loops because it is default is of
It works until I restart the device, it defults to off
I want to turn the menue in to a list, which I do, but when restarting the device it defults back to icons.
I want to contact WD suport by e-mail, but when I click on English e-mail it only takes me to a web site that tells me they have improved there service to make it easer to contact suport, I can only imagine how dificult it was before, because all that page does is to take me to the portal where there is noe email suport
Turned device of, pulled out plug, inserted USB - turned device on - noticed flashing light on USB and that the WD Elements Play recoginices the device - but still not able to update firm ware - went in to the menue seting to firm ware - selected update there to - nothing
A picture of the files from ElementsPlayGen.v1.01.02 folder placed on the USB stick:
If you’re then opening THAT file, then yeah, there’s multiple files there, but you’re not instructed to do that. If your PC is mistakenly opening that IMG file without being told to do so, well, that’s a different problem you’ll need to investigate.
Put that SINGLE IMG FILE on the ROOT of a USB disk (or you can also put it inside the EP’s internal hard disk) as instructed in Step 2 of the instructions on that same page:
Open the firmware update .ZIP file and extract the file (the zip file includes only one (1) file ending with the extension: .IMG) to a USB drive’s main directory.
Autoplay does not work for media files stored on the WD EP, it does work however with files on USB (absurd!)
Turning on ‘Repeat Title’ is not saved after restarting device
Serch still does not work on my 8 hour video
on the plus side my menue now stays as a list, but I don’t care about that.
Conclution so far: the £150 device is usles for video artists as a play back device in exhebitions, autoplay and loop being key functions, because remote controls get lost and you can not trust inviglators to do more than turn on the power. You might be better of buying a cheep £35 media player or a £50 blue ray player.
If anyone has a sulotion to these two key problems, I would be very happy : )