…there are many user facing problems, and so far, no official response from WD.
It seems that nobody really cares…
Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
Regards,
Hi,
go here and revert to previos version,
I had the same problem and this helped me 
http://community.wd.com/t5/WD-My-Cloud/Safepoints-and-firmware-4-00-00-607/td-p/795327
Itai.
d-fens wrote:
…there are many user facing problems, and so far, no official response from WD.
It seems that nobody really cares…
but if you do something wrong you will have a brick
you can unbrick a bricked drive. I bricked mine the week I got it lol. followed a guide on here and had it working again the next day.
One thing I’ve learned long long ago is the a companies customer support is nearly always worthless and instead it’s their users that provide the needed support
