I purchased a My Book ED 500 gigs about a year ago. It worked perfect until yesterday night, when the hard drive stopped working.
When I plug it in, I can hear the disk spinning as it usually does (sort of like an engine revving), but after 30 seconds the disk stops spinning and turns off.
ive been search online for answers, someone said it could be the power adapter so i purchased another one at the local electronic stories. that didn’t help at all and the problem remains.
i’ve contacted western digital through their phone service but ive been on hold for the last hour and a half.
outside of data recovery, what else can i do? someone said freezing the hard drive for a couple hours, then plugging it could get it to temporarily work - or just enough time to save very important files, but im afraid it could irreversible damage the drive.