20 tb case/enclosure no power

WD External Drives External Drives
1

i have a 20tb book duo.
2 x 10tb red drives set up as raid 1 system (mirrored)
the case has failed…no power
have contacted WD and was given useless help
i need access to the data that is CRITICAL
i believe the drives or ok but can not test as case has no power.

wd suggestion was buy new wd hdd…can not get a new case on its own. ( if i could i would)

so what other docks /enclosure can i use to get the data?

can some give me an honest answer, i really need to get my data. that’s why i got that hdd in the first place so that i had a back for my data. if the case/enclosure failed i could put into other docks or get replacement case…it sounds that does not work with WD , that’s something they dont mention when selling there products

again what other docks /enclosure can i use to get the data?

HELP

2

Hi @alan1268,

Thanks for reporting the issue.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

thank you for the reply but did you read my question?

have contacted WD and was given useless help

this is why i came here

looking for help

4

Hello, how did you - if - finally solve your situation? Were you able to access your data again?