10+ years Old WD My Passport

WD External Drives WD Portable Drives
1

Hi everyone,

I have an old external drive (10+ years old) probably USB 2.0. I used to be able to open its folders on my PC, albeit so slowly. But now it doesn’t even open. Do you know how to open it?

Thanks in advance,

2

Hi @rgd ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

Hey,

How do I create a case? Is it on the same website? Does it matter that I bought it so long ago?

Thanks!