1 TB WD Easystore says it's full, but only backs up 541 GB

#1

My 1 TB WD Easystore says it’s full & has stopped backing up. It’s set to back up my C drive, which only contains 541 GB. How is my Easystore full?? It was working fine until my PC auto recorded so many videos that my C drive was full. The Easystore said it was full soon after. I cleaned out all the videos & my C drive was back to 541 GB full. I assumed the Easystore would back up & straighten itself out once it backed up only the 541 GB in the C drive & not a full C drive. It did not. I thought the Easystore was supposed to copy over the last backup with the new one? I was going to erase the easystore & start over until the user manual mentioned that erasing would also erase all the WD software & that I’d have to download it all to make it work again. I couldn’t find that download, so here I am…asking for help. Is there a way to go in the Easystore & manually delete all the backed up files & start over without erasing the entire drive? I can’t even find the files that have been backed up in it.

#2

Hello scotpiper,

You can refer the link provided below to download WD Backup software and solutions for concern related to WD Backup software.

WD backup software download link

https://support-en.wd.com/app/answers/detail/a_id/12279

If issue persist contact WD support for assistance by following the link provided below.