hi i have got a passport essential when i forst got this drive it worked fine and now all i get is this error
Problem Event Name: APPCRASH
Application Name: WDDMStatus.exe
Application Version: 3.0.22.0
Application Timestamp: 4b58f038
Fault Module Name: WDDMStatus.exe
Fault Module Version: 3.0.22.0
Fault Module Timestamp: 4b58f038
Exception Code: c0000005
Exception Offset: 00013911
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 2057
Additional Information 1: f8bf
Additional Information 2: 87b488d27d6574c1fd476b8cbdaed518
Additional Information 3: 5302
Additional Information 4: 2e4e9382f16e883994e1ebd0bb1753bf
we have updated drivers and firmware it still will not work any ideas why as we have contacted western digital without a answer as yet many thanks