After installing WD MyCloud desktop application, the screen is blank. How can I Solve it? I using windows 7 (64bits) and My Cloud Personal Cloud Storage. Image is attached below.
Hi,
Do you have internet when you install the app? Can you try to:
-
uninstall the app
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connect your internet
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re-install the app.
Yes, I had internet all the time. Nonetheless, I had tried to uninstall the app from control panel - program and features. However, there is an error shown below.
Have you tried going back to the downloads, download it again, save it and then do the install.
http://setup.wd2go.com/?mod=download&device=mc
Posted by,
cat0w (USA)
Thanks kaliuee and cat0w, the software is working now after reformating my computer yesterday.
ANSWER:
Here’s what worked for me.
Manually add WDMyCloud to your firewall’s list of approved apps. We were using Norton 360 and getting the blank screen. Solved it immeidately.