yuhasz
April 19, 2011, 3:09pm
1
I had our server data backed up to a passport wd - the person doing it used the back up software that comes with the Passport.
i am now 2,000 miles away and just opened it
the file is there but i cannot open it - ?
the server - not sure what software it was running - i am on xp
i am told there is a ms backup software that will fix this problem
anyone have suggestions on which software this may be.
now no access to the info on the initial server.
any suggestions welcome
yxu
Wizer
April 19, 2011, 3:26pm
2
The drive comes with Smartware, you can retrieve the files by going in to the folders on the drive itself. There’s a folder call Smartware or Smartware_store. You can select your files from there. You can also install the application and retrieve the files to one folder on your computer.
Hope this helps.
yuhasz
April 19, 2011, 3:33pm
3
tried - i have a smartware folder
but dont see any files available in it
drive reads as 260gigs full though
thanks for trying
dy
Wizer
April 19, 2011, 4:35pm
4
Under that folder you’ll see a couple of folders with letters and numbers, this folder will have your backed up files.
Once you open the folder the structure should be as follows. C>Users>Documentsandsettings>allusers>(adminoradminname)>yourfolders.
This might change depending on the way the original computer had the folder structure, but you’ll be able to find them in a similar path.
Also you can use the search option on Vista/7 and search for the file name your looking for on the folders
yuhasz
April 19, 2011, 4:53pm
5
I have a file named
shy server D Drive March 2010 size 270 giga windows back up file
this is the one i am after to open
i actually wish to leave all files on the passport as a back up
copy over files as required to my laptop
when i click on this if of course offers - backup or restore files
but then goes to a file dated in 2009
looks like i am going to Geek Squad $
thanks in any case
yxu
Wizer
April 19, 2011, 5:40pm
6
Oh ok, you did not mention you had also backed up with Windows, in that case the windows backup can not be browsed, you’ll need to restore to be able to see. You can got to support.microsoft.com , they have forums and info on how to restore Windows backup.