I’ve been having this problem for a while now and I just can’t seem to fix it. I have video files stored on my MyCloud, for each video file, there’s the video (either .mkv or .mp4) and an jpeg, both are named the same so that the artwork appears as the thumbnail for the video. However, the problem…

I’m not sure what you mean by what ‘view’? I’m looking at the files through my tv, roku and PS4, all of which show duplicates. I’m also looking at them in my Twonky server through my browser which show the duplicates too. I’m not sure if this helps, but I have two folders that have videos in, one s…

I’m stumped, then… For a discuusion of the ‘views’, see the FAQ.

Timberflake wrote: I’m not sure if this helps, but I have two folders that have videos in, one shows duplicates the other does not. Is one or both of the folders within the default “Public” share folder? If so try moving one or both folders out of the default “Public” share. Also try rebuildi…

I think it’s time to dump the WD MyCloud and buy something of better quality. I’ve tried EVERYTHING to sort this issue out, going as far as resetting the unit back to factory defaults and starting from scratch, but I still have files appearing in a folder two or more times! It’s not all files, and…

If you find one of the duplicate videos, try deleting the associated jpeg, and doing a rescan. Just a hunch… I don’t have many videos, but I do have 65k music tracks and 6000 pictures, and I don’t remember seeing this problem.

Ok, so I’ve tried something I’d not thought of. I keep a usb drive plugged in for scheduled back-ups, so I took a file that was showing up more than once and removed it from the cloud by copying it to my desktop. I then tried searching for the same file on the MyCloud using file explorer and it fou…

I hate the built in media server. Why don’t you try using something else. I use plex and Universal Media Server that are installed on my windows server. It should work just fine on any windows machine just also make sure you have that lastest version of the Java RTE installed as UMS requires it. Try…

Thanks for the suggestion, would that mean I would need to leave my PC on all the time though?

Thanks for the suggestion, would that mean I would need to leave my PC on all the time though? Yes. I was about to say the same thing… Have you read the Twonky FAQ I posted up the page, and implemented the suggestions? Yes, it could be looking at the USB drive if you have left the default shar…

Video files appearing twice

Legacy Products My Cloud OS 3

cpt_paranoia September 7, 2015, 7:19pm 2

You’re using a DLNA client of some sort. What ‘view’ are you using to access the database?

I’d suggest you add some more careful control of how the Twonky media server searches for videos; in particular, only let it look for videos in your video storage area. See my Twonky FAQ for details.

Topic		Replies	Views
Duplicate files showing up in My Cloud My Cloud OS 3	5	14807	September 4, 2017
SOLVED ... Duplicate files (not really !) My Cloud OS 3	6	8883	October 29, 2018
Duplicate Video Files My Cloud OS 3	16	7802	June 12, 2016
Duplicates on Twonky My Cloud OS 3	2	931	February 16, 2015
Multiple copies of same episode showing My Cloud OS 3	1	1943	September 3, 2017

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