Unable to stream file

WD Legacy Products WD TV Live Streaming
1

I have a file that will play fine connected to USB but tells me it is not supported if I try to stream it. I saw some previous posts about formats that aren’t supported (eg FLAC) but I might not have used the right search or read the right results to figure out why this one won’t stream. Thank you for any help you can offer.

Usign a Gen3 with the December 2013 firmware.

MediaInfo:

General
Unique ID                                :
Complete name                            :
Format                                   : Matroska
Format version                           : Version 2
File size                                : 1.35 GiB
Duration                                 : 42mn 18s
Overall bit rate                         : 4 572 Kbps
Encoded date                             : UTC 2014-02-20 15:47:04
Writing application                      : mkvmerge v5.8.0 (‘No Sleep / Pillow’) built on Sep  2 2012 15:37:04
Writing library                          : libebml v1.2.3 + libmatroska v1.3.0

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings, CABAC                   : No
Format settings, ReFrames                : 2 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 42mn 18s
Bit rate                                 : 4 097 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.185
Stream size                              : 1.21 GiB (90%)
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Format settings, Endianness              : Big
Codec ID                                 : A_AC3
Duration                                 : 42mn 18s
Bit rate mode                            : Constant
Bit rate                                 : 384 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 116 MiB (8%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

2

Hello unphased, from where are you trying to stream the files? Network share or a Media server?

3

Sorry Ichigo, I certainly should have included that information in my first post. I’m using the Media server option.

I’m trying to stream the file from a Windows 7 machine and enabled media streaming in Windows Media Player (I followed some posts here for installing the mkv splitter and used a .reg file so that MKVs appear as video not “other media”).

4

Hello unphased,

i have exactly the same issue, with Windows media player i can’t stream .mkv files. Try to use another media server, for example Mezzmo. For me it works fine… I hope it helps:smiley:

5

If it can help 

I also had some problems with .mkv files not working, even from USB disk. I can stream them without problem using Serviio free DLNA server.