Does anyone know the expected wait time from when you log an email support request to when you might get a response? Wondering if it will never get seen and it’s better to try to call someone.
Normally you should get a response within 24 to 48 hours depending on the email volumen.
As a recommendation, contact WD Support over the phone.
Check the following link.
How to contact Western Digital for general technical support (email or phone)
