I was backing up my laptop hard drive and made the wrong move… and dropped the WD external drive. It disconnected. Now, when I plugg it in, I get a window saying that the device I plugged is not readable by my computer. However I do get a window showing the tabs: Home, Backup, Retrieve and Settings… so my computer does see it.
It also shows the left column with my computer and the right colum completely empty!
I went to settings and did a quick diagnostic and it passed (what ever that means). I was going to start all over by wipping the drive but it won’t accept the password anymore!!! What am I suppose do to now?
Please help me fast… I have a plane to catch on Wed. AM!
Thanks for your time - much appreciated.
Jacotte
ps. It now is passed the password issue… and at the top of the Settings window, it says “Unmounting disk volumes” … for ever! Still not showing up as an external HD.