WD is pleased to announce the update release of My Cloud Firmware Version 3.01.03.
- Please follow the instructions when doing the update.
Please feel free to post your questions and experiences in this thread.
Hi all
I canât access the dashboard to perform the 3.01.03 update! I have used safari and chrome using both the IP address and the mybooklive URL can anyone help me please?
Many thanks in advance!
5torm: Â The 3.01.03 update is for the WD My Cloud, not the My Book Live.
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Thanks Tony, well spotted. I managed to get the dashboard working in the end for my âmy book live duoâ in safari I had the ip book marked as opposed to using http://mybookliveduo.local/ui/
Where I had tried to reboot the NAS server, it got allocated a new dynamic ip and thus that simple.
Many thanks for taking the time out to respond!
Cheers!
I am having issues with the My Cloud locking up and not being accessible. I just set it up 3 days ago. It updated firmware that day to 3.01.03 build 127. Â When the unit has this issue, I cannot even ping it. It also does not show up on my DHCP server list at all. Itâs just dead. However the blue light is on like everythingâs cool. I have to power cycle the unit to get it to wake. Then it takes an IP from the DHCP, I can start pinging it, and Windows lights up the shares. This has happened 3 times in 3 days. I wonder if thereâs some sort of goofy loop or memory leak in this firmware?
Ray
When the issue occured, was it during sleep mode? Do a diagnostics test in the dashboard to make sure everything is ok. Then, if you can, do a quick factory restore (Warning: this will wipe out all data on your drive).Â
I am performing a safepoint to one of the USB drives which I now shared over the network. I may do what you are suggesting after that is done.Â
Yes, i have the same problem with the drive into a dead like state and not pingable etcâŠuntil power cycled. I thought i was crazy or my router was acting up till i saw this thread.
desolat wrote:
I am having issues with the My Cloud locking up and not being accessible. I just set it up 3 days ago. It updated firmware that day to 3.01.03 build 127. When the unit has this issue, I cannot even ping it. It also does not show up on my DHCP server list at all. Itâs just dead. However the blue light is on like everythingâs cool. I have to power cycle the unit to get it to wake. Then it takes an IP from the DHCP, I can start pinging it, and Windows lights up the shares. This has happened 3 times in 3 days. I wonder if thereâs some sort of goofy loop or memory leak in this firmware?
Ray
Just for testing purposes, try setting a static IP from outside your DHCP range. See if this still happens.
Yes I did this days ago. My apologies for not posting back, but I think I can safely say now that it is stable. I actually did two things and both seemed to work. I assigned a static IP for the My Cloud via the DHCP server (reserved address), and then I also tried going into the My Cloud settings and setting a static in the device firmware. Both worked. I have not had an issue since. So thanks and great idea.
Oh No
I got the same problem but I thought it was the router and have changed cables. Cost me a lot of time and money. Hope WD get this sorted. I have changed to fixed IP but as I am no computer expert I have two concerns.
is disconnecting power potentially damaging
do I need to change other devices on the network or can i leave DHCP enabled for them.
only had the device for two days and so far it has done this 3 timesÂ
Wel that didnt fix it eitherÂ
changed to fixed address and it still dissaperaed and needed a power cycle to recover. Come on WD sort it or at least comment. Regretting not buying Seagate now.
I changed it to a fixed address to stop it moving all the time, and turned off the sleep function and now it stays on. Must be an issue with the new firmware.
Correction - turning the sleep mode didnât work. Â It still disappeared off the network and doesnât come back unless I power cycle. Â I might return it and get the Seagate instead!
Have any of you tried contacting WD Support for help?Â
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
I have to say this version is very buggy⊠ I can almost always see it on my network and ping it.  However iTunes rarely sees it; and only after I hit rescan content under the iTunes section.
Also, Time Machine Backup always fails after just a minute or two of attempting to back up to it.
My iPad and Android Phone cannot find it at all using either a local connection or through the wdmycloud.com account.
If I restart the NAS, I usually have to completely unplug it and let it start up (waiting a few minutes), check if I can reach it, (if I cant, I unplug it again); I repeat this process until I can ping it.
I purchased the MyCloud on 10/24/13 and as soon as I set up the device I noticed there was an updated Firmware available so I updated the device. I donât know if this has anything to do with the update but based on what I have been reading it may, now my device goes into a deep sleep and I cannot wake it up unless I power fail the device. I am very disappointed in this WD product and seeing I just purchased the device I am considering taking it back for a refund unless I hear that this issue is going to be addressed very quickly.
Maybe co-incidence, maybe not but since the latest firmware update I see similar behaviour to what is being described BUT it only seems to occur when the device has a USB HDD plugged in at the same time.
The NAS is using DHCP rather than a fixed address and seems totally reliable until I plug in the âextraâ Â drive. Shortly after doing so, both devices appear to go into a deep sleep and nothing will wake them up. Iâve power cycled the âMy Cloudâ unit but it still wonât respond across the network.Â
We have released a new firmware update. This thread is now closed.Â
