Hi Pete,
Thank you very much for your detailed desription. I will try it as soon as i get home.
I think it will work with your description.
I am very thankfull for your fast respond.
Best regards,
Markus
I tried using the Firefox debugger method on a Win 7 machine. It did start the counter. Upon completion, the message said the update did not work. I tried again. Same result. However, I now have a flashing blue light for power and steady blue lights for the two drives.
But I can no longer connect to the EX2 through dashboard or any other method I tried.
I applied for an RMA yesterday. The website RMA process failed. Had to call to intiate an RMA.
my case to wd opened on the 20th, emailed the twice now and still no reply, tried to do rma on website but will not allow me to enter united kingdom address. so looks like i have to call them 2moro now, 
RandyRobinson wrote:
I tried using the Firefox debugger method on a Win 7 machine. It did start the counter. Upon completion, the message said the update did not work. I tried again. Same result. However, I now have a flashing blue light for power and steady blue lights for the two drives.
But I can no longer connect to the EX2 through dashboard or any other method I tried.
I applied for an RMA yesterday. The website RMA process failed. Had to call to intiate an RMA.
I also have the same issue. According to the manual, the blue flashing power indicator implies the device is attempting to boot up and update the firmware. Mines been stuck like this for hours now.
Going to have to call tomorrow.
Anyone know if the data can be saved? If you had it set up as a 6TB (2 x 3TB, cant remember which raid number >.<)
My Advance RMA finally shipped, hopefully I can get back to my data by the end of the week. Just curious are users running the current firmware that started this mess? Wondering if I should avoid it with the replacement unit.
Sal_O wrote:
Just curious are users running the current firmware that started this mess? Wondering if I should avoid it with the replacement unit.
Yes, I am running the latest firmware version - running fine on mine for the past week. No reason why once you get a new unit you wouldn’t either. But since your replacement unit just shipped, it may or may not come with it pre-installed (hopefully it is).
I do recommend at the time of setting it up to turn auto-update off - but it by default might be set that way, so I am not sure if it will try to install the latest firmware if yours doesn’t already ship with it, right at setup time - hopefully it doesn’t 
After you have turned it off, you will just have to manually download and run the firmware update - which has worked out fine for me for the past 3-4 months. I often wait for a week or so and also take the time to review the release notes, before I attempt the manual update. It might be a good idea to visit these forums during that intervening time to see what’s happening with other users. Although, chances are it isn’t ncessearily going to happen to you if you went the manual update route…but best to be informed, in my opinion.
Same issue. Advance RMA in progress. Thanks to those who’ve taken the time to post on this topic, you have helped me.
I have not tried Pete’s solution, as my EX-2 still has flashing lights and the Firefox window still has a progress circle with no percentage indicator.
Here are details regarding my WD Support experience on August 28 2014, if it may help anyone else. Apologies for the redundancy with prior posts.
I put in an support ticket on the web, called in to the US 800 number, and the person I spoke with immediately Advance RMA’d my EX-2, after discussing it and researching it very briefly while I was on hold.
I was told that this is a known issue that some EX-2 users were seeing, and the representative recommended not to update firmware unless there was a problem using the EX-2, and he recommended not to enable automatic FW update on this device.
They gave me a 5 business day expectation for the new EX-2 to arrive. (EDIT: arrived within that window)
They could not send just the enclosure, they could only send one populated with drives (smaller than what I have installed) so I’ll have to put those drives into the box I send back. They think my data will show up when I move my drives to the new enclosure.
The RMA shipping information (UPS in this case) is being sent by email, rather than including a peel off label in the box with the replacement unit.
UPDATE: RMA EX2 arrived quickly, moved drives to same positions in new (empty) chassis, and all is working well, data accessible.
Updated firmware while attached to the EX2 by Ethernet and it succeed.
I am now up and running with a new EX-2. WD support called me on 8/21 and on 8/28 my replacement EX-2 arrived. I now have to put the old EX-2 in the box and return it. I followed instructions to swap the drives to the same bays and just like the guy said, my data on the drives were uneffected by the whole orderal. …the new EX-2 says there is a new firmware but since it is the same one that started this mess I elected not to update AND I have turned off auto-update.
I recieved my replacement unit today as well. I removed the drives it came with and put it on the network but with no internet so that I could be sure to disable auto update before it even had a chance to check. I then manually applied the latest firware and crossed my fingers, installed without a hitch. Popped in my drives and said OK to using the detected RAID and I’m back in business, finally.
Hi Sinilios
Thanks you so much, it works perfect !!!
Hi People.
Greetings from The Netherlands
After updating my WD MYCLOUD EX2 its in permanent safemode to >:-(
I’m using a mac an cant seem to upload and firmware to the drive.
I keep seeing and spinner, but without any percentage.
Does anybody know the awnser?!?!
Koolenboer wrote:
Hi People.
Greetings from The Netherlands
After updating my WD MYCLOUD EX2 its in permanent safemode to >:-(
I’m using a mac an cant seem to upload and firmware to the drive.
I keep seeing and spinner, but without any percentage.
Does anybody know the awnser?!?!
For me, WD support tried everything via remote connection to my computer, then they even talked me through an attempt to update the firmware via a USB memory stick in the USB 1 slot. Nothing worked. So they sent me a replacement unit where I had to swap out the drives with my drives. (there is nothing wrong with the drives) Some posters here have managed to get it to work again. Read throught the various methods they used. If nothing works you’ll need to contact WD support for an advanced replacement unit.
Thanx Pete,
In my case running firefox in debug mode on a Macbook Air worked fine on first try !!!
Luc
LBussch
I downloaded firfox on my mac mini.
How do i get in in debug mode?
I’m so glad to hear it worked for you… wish I knew why it worked at all or if there was a windows only solution.
Pete
Dear sinlios, thanks so much for your advice.
I tried it on my Win Vista Ultimate and it WORKED as far as:
- it went to 100 %
- i see my files in the network
- wd quickview recognizes the cloud
BUT:
- going to the NAS IP i have an error message 404 - Not found (with normal Firefox)
- a “Apply” Button shows up but has no funktion
using Firefox Portable i see the Admin Login. Using my Password is follow by … nothing - just WD anthrazite color page.
Can you provide with any information about that?> Thanks you very much | Muchas grazias !
sinlios wrote:
solution:
Windows 8.1
portable firefox 1.0.8 en_us
disconnecting current NAS
Download firmware file My_Cloud_KC2A_1.04.05.bin
Portable firefox Run as administrator
Enter the ip of your nas
load the firmware
the percentage must have to visualize that to be increasing from 0% to 100%
wait about 10 minutes
orange and blue lights flash.
enter the IP of the NAS.
Done.
If it detects that it was wrong firmware to download it again and repeat all steps.
to me it has worked perfectly.
i got my new unit 2day :) and now the scary bit updating firmware i am using the firefox portable 1.08 that tech support sent me but i am also getting the login page i click ok and all i get is grey page a solution to this would be gratefull .thanks paul
My new unit arrived today :)
Havent had chance to plug it in yet, but steering well clear of any updates in the near future!
Does anyone know if swapping out the drives (old unit drives into the new unit) successfully allows access to the data from a RAID 0? And if so, does this affect the RMA at all?
Cheers
]
Neale1993 wrote:
My new unit arrived today :)
Havent had chance to plug it in yet, but steering well clear of any updates in the near future!
Does anyone know if swapping out the drives (old unit drives into the new unit) successfully allows access to the data from a RAID 0? And if so, does this affect the RMA at all?
Cheers
]
my drives were raid 0 and all data fine with transfer of drives
i talk to tech support 2day hes said the firefox portable is only for safe mode recovery and not to use unless your stuck in safe mode. so to update my firmware i done this manually from dasboard settings, firmware update, then update from file,
i used internet explorer not firefox and all worked good like others have done i have turned auto update off never again to use that method. :)
