hi folks I have a 1 week old 3TB My Cloud which I’ve just finished very painfully backing up nearly 2TB of files from a 3TB My Book Live. I can connect OK and view all of the files on my PC but only a handful of thousands are accessible from my TV. When I try to rebuild or rescan the database I g…

Just to say that I have the same problem. I have a 4TB WD MyCloud, accessed via an iMac, which I’ve been using for about 2 weeks now. Often all my media files appear to be duplicated so I need to rebuild the DLNA database. Whenever I do this the rebuild runs for a few seconds then I get the same er…

Hi sundazed Thanks for your reply - I hadn’t tried Twonky, I’m a novice to all this kind of stuff but I’ll try now. Thanks for the tip!

I keep getting this error as well. I tried to access the Twonky settings and came across a “Google Chrome cannot display this page” error… Up until today I had no idea that the Twonky settings were on a different port, but I have no idea what I need to do to access it. Would love some assistance …

To access it replace the “/UI/” at the end of the address for the WDMyCloud web inteface with “:9000”. So, if your web interface is at 192.168.0.15/UI/ , enter 192.168.0.15:9000 instead. You get a bit more information there but in all honesty it doesn’t work any better!

Hi folks Just to update anyone interested, this problem kept recurring so I’ve just done a System Only restore and the error hasn’t reoccurred at the usual point in a transfer. Also my connection to the drive seems to be much faster so so far all the better.

Oh good! My drive hung in the middle of a reboot (flashing yellow light for 10 minutes). So I yanked the power cord out (paper clip reset didn’t do anything) even though it said not to. I reckoned it was my only option. Since then it’s been fine!

I am also getting this error when I hit the “Rebuild” button next to the DNLA Database entry. The only share enabled for media serving is the Public share and there are only a handful of images, so this should be trivial.

I just installed V 03.04.01-230 I GET “Media server database internal server error. (400162)” when trying to rebuild DLNA db I’ve rebooted my WD My Cloud several times already These are the firmware updates I have perfomed in the past: 03.04.01-219, 03.03.02-165, 03.03.02-165, 03.01.04-139, 03.0…

SOLVED!!! Rebooting your NAS will not solve this problem, but shutting it down, unpluging it and restarting it SOLVED mine. Good Luck

Brand NEW 4TB My Cloud receives this error ‘Media server database internal server error. (400162)’. This is with the firmware update. Rebuit to factory defaults and still receive this error attempting to scan/rebuild DNLA. Why is there not a fix for this? I also tried unplugging, rebooting, resta…

Media server database internal server error 400162

Legacy Products My Cloud OS 3

Eric_Ersilio February 19, 2015, 7:21pm 16

Hi all,

The problem seems to come from the Twonky server and a solution was found by other members in the following topic:

http://community.wd.com/t5/WD-My-Cloud/Twonky-Server-database-issues-amp-fix/td-p/825165

I hope this will fix your problem as for me.

Best regards,

Eric Ersilio

Topic		Replies	Views
DLNA Media Server Not Rescanning or Rebuilding? My Cloud OS 3	4	7210	December 2, 2017
DLNA error Western Digital Dashboard	19	7134	December 18, 2015
Finally decided to upgrade to the latest firmware and now I have issues 400162 My Cloud OS 3	1	694	October 31, 2014
Fixed DLNA My Cloud OS 3	1	4375	June 6, 2016
Please help this problem get fixed My Cloud OS 3	6	1533	November 15, 2016

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