Yesterday as I was watching a film on my month-old WD Elements Play 1TB drive, it suddenly froze. The drive didn’t respond to the remote. I had to unplug the drive from the wall. When I turned it on again, the infamous “Unable to detect the internal hard disk. Please Check.” popped up.
Now, as I plug it on my PC, Windows doesn’t recognise the drive. It doesn’t show up in “my computer”. It doesnt show up on my hard-drive administration panel (i tried formatting/partitioaning it)…I even pushed the reset button with a paperclip! I tried running the “Data Lifeguard Diagnostics for Windows” the tech support people adviced but the drive didn’t show up in the menu.
In short, I can’t seem to access the drive.
What can I do?