Previous incident below,from earlier this year : with still no response from WD on the forum. However, via email I was told that it is not WD fault that they (WD) ship these drives from the factory without protection or that the retailer does not either. They expected me to pay to send it back to the retailer, but in doing so, someone else would have to buy that same drive later on, of course.
http://community.wd.com/t5/Desktop-Mobile-Drives/Poor-WD-packaging/m-p/732360#M16562
