Won't restore to a wiped hard drive

My Microsoft Surface pro4 received service. While being serviced they wiped the hard drive. The hard drive had been backed up to MyPassport Ultra 1TB a month prior to the service. It will not restore the back up. Suggestoins, please!

Hello frantic33,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support: