Just got a new WDTV live, and I love the look of the thing. However, it doesn’t seem to recognize any of my external hard drives (different sizes and models; the 1tb wd My Book certainly seems as though it ought to work). I’ve tried reformatting in different formats, checked for errors, etc. It’ll say “connecting to usb drive” for a second, but then nothing comes up under either “files” or “disk management.” The drives work fine on computers.
The only thing that’s worked at all is plugging a drive into the router and setting it up as a network share, but then it only works sporadically. It’ll see the drive, but may or may not play anything. Half the time it says there’s no media available on the share. I’d try finding an earlier firmware, but how could I upload it to the device if the USB inputs aren’t working right?
I’ve tried factory restarts, plugging and uplugging, checking the firmware, scanning drives for errors, switching out cables… everything short of hitting the thing with a wrench. I’ve read through all the forums and mostly found vague advice and enough mean-spirited sneering that I’m hesitant even to post here. Is there some solution I’m missing to set the thing up to read hard drives, or should I just return the thing now and save myself the headache of working with a company that’s giving me such a terrible first impression?