Won't Load files larger than 4GB - just freezes

I’ve been using this device for a couple of years. I’ve been having problems loading mp4 movies larger than 4GB. 

When I try:

  • the movie title shows briefly at the bottom of the screen

  • the orange wheel of death spins very briefly then freezes

  • the remote becomes unresponsive

  • the only way I can get it working again is to disconnect/reconnect the power and reboot it

The files play fine on my PC with VLC. They are .mp4 codec AVC (part 10) at 640x480 resolution with a 29.96 frame rate. 

Config:

  • WD Elements drive connected by USB; formatted NTFS

  • latest firmware (didn’t load them on either of the previous two versions either)

Any suggestions??

Thx

I don’t think it will have anything to do with file size, I have files over 30 Gb and they work.

More like the way its encoded, at a guess I bet its 10Bit encoded Anime, but could be wrong.

Get this app

http://mediaarea.net/en/MediaInfo

and then paste the info from a problem file in here.

Thanks WDTVHub. The data is below. The other movies that do play are from the same source. I’ve posted details of one of those below too. 

Won’t Play:

General

Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 5.39 GiB
Duration : 7h 23mn
Overall bit rate : 1 738 Kbps
Writing application : Lavf54.33.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.0
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 7h 23mn
Bit rate : 1 600 Kbps
Width : 640 pixels
Height : 480 pixels
Display aspect ratio : 4:3
Frame rate mode : Variable
Frame rate : 29.970 fps
Minimum frame rate : 9.990 fps
Maximum frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.174
Stream size : 4.96 GiB (92%)
Writing library : x264 core 120 r2146 bcd41db
Encoding settings : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=16 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=30 / keyint_min=3 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=2pass / mbtree=1 / bitrate=1600 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 7h 23mn
Bit rate mode : Constant
Bit rate : 128 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 406 MiB (7%)

Will Play:

General
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 3.91 GiB
Duration : 5h 22mn
Overall bit rate mode : Variable
Overall bit rate : 1 736 Kbps

Video
ID : 0
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L3.0
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 5h 22mn
Bit rate : 1 599 Kbps
Width : 720 pixels
Height : 480 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.970 fps
Minimum frame rate : 5.994 fps
Maximum frame rate : 29.980 fps
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.154
Stream size : 3.60 GiB (92%)
Language : English
mdhd_Duration : 19330906

Audio
ID : 1
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 5h 22mn
Bit rate mode : Variable
Bit rate : 128 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 295 MiB (7%)
Language : English
mdhd_Duration : 19330880

Anyoine got any ideas??

I think it could be the ReFrames (Reference Frames). The file that wont play has a value of 4, and the file that will has a value of 1. I did a google search on this, and I saw a report of problems when the number of ReFrames is 4 or above.

Use Handbrake or VidCoder to re-encode your file (make a copy and re-encode the copy if you don’t want to touch your original) and change the number of reference frames to 3 and see if that works.

There’s no reframe issue as long as the quantity is within the profile spec. All that web stuff that I’ve seen is anywhere from “iffy” to flat-out wrong. :slight_smile:

Also, huge files are no problem, 70 GB (LOTR) works just fine.

Techflaws wrote:

Also, huge files are no problem, 70 GB (LOTR) works just fine.

’Slightly off-topic question’

I wasn’t aware LOTR was available in BD-XL  ?  :neutral_face:

I thought most (if not all) blu-ray was Dual Layer 50GB for compatabilty with most existing blu-ray players ?

It’s not BD-XL – it’s the “Extended Edition” that spans two disks.

Once ripped, the two files can be concatenated into a single video file.

TonyPh12345 wrote:

It’s not BD-XL – it’s the “Extended Edition” that spans two disks.

 

Once ripped, the two files can be concatenated into a single video file.

Thanks for the explanation Tony …

I didnt know Techflaws combined a 2 disk split into a single 70GB file  (from the brief statement he posted)

But, seriously 70GB for One Movie ?   yeah right :wink:

I thought it was obvious so I didn’t mention it (and I always hated the fact that 3 hour HD movies would not fit on one BD) but Tony is right, I merged both BDs of the extended version without compression keeping both languages. Part 3 amounts to 75 GB and works fine on the WDTV.