Won't let me "set up drive"


#1

I want to `set up drive,’ but WD will not allow me to open this. The button is faded, not bright like the others. How can I access this?

thanks


#2

Hi there, It could be due to one of the following causes.

1.-the drive is not being recognized.

If this is the case, you will not see it under my computer and you should go to disk management and see if the drive shows there, might need to be formatted.

2.-WD Smartware needs to be updated.

after uninstallling the current versionof Smartware, you can click here to update WD Smartware.