I’ve been on the phone with WD tech support for over 4 hours now. I’ve spoken to 4 different ‘level 2 support’ agents and no one is able to help me out.
I’ve recently purchased a my book live 2T hard drive (and I installed the most up to date firmware). I use an o/s LION macbook pro. I have a Cisco DPC3825 router combo.
My macbook recognizes and finds the MBL hard drive wirelessly. However, I can only connect to the MBL dashboard via hardwire (connecting directly to the router, which is also connected to the hardwired MBL). If I unplug my macbook from the router, and go wirelessly, I CANNOT connect to the dashboard of the MBL.
WD 2nd level support advise I need to change settings in the router to merge both the wireless and bridge. However, after speaking to 2nd level support of the Cisco DPC3825 provider, they advise it’s impossible as if they bridge the router, the wireless service deactivates.
Any ideas on how to fix this?
Thanks in advance!