WD Community

Windows XP won't reboot after installing & updating WD Smartware

Just installed WD Smartware on old XP box, updated, and restarted per instructions.  XP computer will not reboot - black screen.  Help!

Does is restart with the drive disconnected? Check the BIOS and make sure USB comes after the main HD.

Joe

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.