Windows XP Freeze when I put My Passport Essential SE (USB 3.0)

First Hi when i put My Passport Essential SE (USB 3.0) the windows xp freeze and nothing work when i try pressing Ctrl alt delete nothing happen i try many things but nothing work but when i boot in windows 7 it work perfect i know there a problem with my windows xp but i need a solution to solve this please support me because i can not make a format. thanks.

Hi, it will be difficult to recover your information if the PC freezes when the passport is connected. You might need to contact tech support for help on this one.