Windows sees it, WD Backup does not

WD External Drives WD Portable Drives
1

New install. Did the update. Windows 8, 64 bit. USB 3.0.

I can copy files via File History, but WD Backup does not detect the drive.

Thoughts?

2

Also - WD Utility works with it just fine. I’ll try downloading latest software for WD Backup.

3

No luck - went from 1.1… to 1.2… still no luck. Only Drop Box option showing up in WD Backup.

4

Hi there,

Just to make sure, what is the model of your unit? This is really strange I doubt that it might not be compatible with your drive.

5

Thank you for the response,

WDBBKD0030BBK-NESN according to the label on the box. The original software was on the drive itself (1.1).
The suffix on the unit itself is 05 instead of NESN.

6

Maybe a bit to precise - WD My Passport 3TB

7

Hey @MRF,

SOLUTION:

Uninstall the current version of WD Backup and then open wdbackup.exe file with “Admin Privileges”, then install the software in the system.

Additional info: MY PASSPORT ULTRA (WD BACKUP) - WDBBKD0030BBK is compatible with WD Backup.

If the issue persists let me know here.