_ Which firmware? _
_ What happened? _
Starting yesterday (12/01/12), my WD TV Live Hub is unable to access the shared folder on my Win7-x64 box. This is due to a login failure resulting from an ‘invalid user name or password’ error that has suddenly started popping up on the WD unit.
I had not changed any settings either on the WD unit or my Win7-x64 PC recently and the last FW update was a while back (FW auto-update is enabled on the WD device).
_ What were you doing? _
Powered on the WD device (via Remote) to access some video on the shared folder on a Win7-x64 PC.
_ Does this happen every time? _
As of yesterday (12/01/2012). It has since been consistent (100 % repro)
What hardware and media were you using?
Win7-x64 PC with a shared folder
_ Did this happen with previous firmware? _
I have encountered this issue a couple of times before, but cannot point to specific HW version. Nonetheless, a cold-boot (full power cycle) did fix it in the past.
_ Does power cycling the unit solve this? _
_ Does resetting to factory defaults solve this? _
No (tried it multiple times, with and without a cold-boot after reset)
Have you tried this on other devices?
I have another non-WD media player that uses the *same* shared folder access mechanism (same Win7-x64 PC with the same username & password) but has never exibited this issue.
The WD device (and the other non-WD media-player device) use a special user account and password to login and access the shared folder on the Win7-x64 PC and I have not changed either of these since I’ve setup my WD device (about a year back)
The WD device and the Win7-x64 PC are on a HARD-WIRED (NOT WIRELESS) network.
I have verified the physical network connections and have ruled out all infrastructure issues.
I’ve tried the work-arounds mentioned in these forums and none have worked.
I’d rather *not* roll back the FW to a previous version and am hoping for a less drastic solution. In any case, the current FW version was working until 12/01/12.
Please let me know if you folks need more info.