I installed a new hard drive and restored all files to their original locaiton using WD Anywhere Backup . The restore feature worked well however when I try to open a jpeg image (on either the new hard drive or the Passport), windows explorer stops working and restarts. Any ideas on how to fix this?
Are you able to test that on a different computer?
That will help the community to identify your issue.
I tried to connect the drive to 2 differnet laptops and neither is recognizing it. Now I can’t get the restored computer to recognize it either. I deleted Windows Photoviewer completely from the machine and that solved the jpeg issue, but now I am at a loss for how to access the drive and get the computer to recognoze it.