Windows cannot find driver software for WD Ses Device


#1

I recently bought a Passport Essential for PC and i’ve been trying to install the software for nearly two hours. But the end result is always “windows cannot find driver software”. i cannot figure out what’s wrong. i use windows vista. does this mean something in my computer is corrupted? please help.


#2

okay, now it has installed. but now the message “no writable partition…blah blah blah” shows up. ive seen threads on this particular topic before and i followed instructions to go to disk management. but i cannot select “format” or “mark partition as active”. the selection is dimmed. this is so frustrating!

now, could someone help me with this problem?


#3

What specific drive did you purchase?  If you purchased a Mac-formatted drive with SmartWare, you will need to reformat it before SmartWare or Windows can write to it.  Article #1550 on WD’s KB has reformatting instructions.

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1550