WD Community

Windows cannot access \\WDMYCLOUD

If you have Windows 11 24H2 then its possible you’re experiencing the Samba issue others are experiencing (since May 2024). Microsoft apparently made a change to its Samba (SMB) protocol in Windows 11 that is causing some issues. Some suggested workarounds in the following Microsoft link:

PS: Another possible suggested fix, even though it references slow SMB speed, is mentioned in the following link:

Other possible suggestions are to change the SMB version in the My Cloud Dashboard > Settings > Network > Windows Services section. Or possibly even editing the My Cloud smb.conf file using SSH to specify specific SMB min and max versions to be used.

2 Likes
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.