Windows cannot access a disk containing data without reinitializing it

My ~1 year old 1TB My Passport is not recognized by windows anymore; see the following screenshot.

image

Windows asks to “reinitialize” it before being able to use it, however, since the disk contains important data without any backups, I do not want to reinitialize and lose access to data.

I tried accessing the disk with Diskpart, it shows the following.

DISKPART> detail disk

WD My Passport 2626 USB Device
Disk ID: 00000000
Type   : USB
Status : Online
Path   : 0
Target : 0
LUN ID : 0
Location Path : UNAVAILABLE
Current Read-only State : No
Read-only  : No
Boot Disk  : No
Pagefile Disk  : No
Hibernation File Disk  : No
Crashdump Disk  : No
Clustered Disk  : No

There are no volumes.

I tried accessing the external disk using a few recovery tools, however, all the recovery tools failed to even “see” the disk.

I tried accessing it on my macbook. MacOS Finder and Disk Utility also failed to see the device, I was only able to list the device using the following command.

% ioreg -p IOUSB 

+-o Root  ...
  +-o AppleUSBXHCI ...
  | +-o Apple ...
  | +-o ...
  |   +-o USB2.0 Hub  ...
  |   +-o USB 2.0 BILLBOARD  ...
  +-o AppleUSBXHCI Root Hub Simulation@01000000  ...
    +-o USB3.0 Hub ...
      +-o USB3.0 Hub  ...
      | +-o My Passport 2626@01212000  <class AppleUSBDevice, id 0x100002180, registered, matched, active, busy 0 (1 ms), retain 12>
      +-o ...
      +-o ...

Hence, there are only a very few options that can “show” the device, and many other tools, including the recovery tools do not even “see” the device hence they cannot initiate any recovery options on it.

I am under the impression that the MBR of the device is corrupt, and I was wondering how I can recover it given that all the numerous recovery tools I tried do not even “see” this device.

Hi @hamedmtl
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: