Windows 7 needs to install driver software for you "2-Bay Personal Cloud Storage"

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi,

I’ve had my WD My Cloud EX2 installed for few months now, but in the last week my laptop, has started displaying this message in the properties of my “My cloud EX2”…
Driver of this device are “not installed (code 28)”. When I click on the driver, i’m unable to update the driver.

I’ve tried clicking “Locate and Install driver software” but it finds nothing.

I am running Windows 7 x64

Why do I get this and how do I resolve it?
Is there any window driver for my NAS ?

Any help would be appreciated.
Thanks a lot
Best

Alain

2

Hi ALAIN_RISBOURG1,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.