Windows 10 then My Passport Ultra is offline

My Passport Ultra 3T is offline in combination with OS Windows 10. So, it does not operate well.

How to sove this? I think that new driver software will be necessary. Is that correct and if so, how long do we have to wait for it?

Welcome to the Community.

If your hard drive is offline, have you tried marking the partition as active within Disk Management?

I recently upgraded from Windows 8 to Windows 10 and now I have the same issue. Disk Management shows the Passport Ultra as β€œOnline” but WD Backup version shows the Passport Ultra as β€œ(Offline)”. If I uninstall WD Backup software and reinstall WD Backup with the Passport Ultra connected, the Passport Ultra shows as Online in WD Backup, but if I disconnect the Passport Ultra from the USB Port and reconnect it, the Passport Ultra shows as β€œ(Offline)” again in WD Backup. Could this be a USB Driver issue with Windows 10?

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