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Windows 10 Cannot See Passport Ultra

Hi Newbie here, the light flashes but I cannot see the drive in Win Explorer. PC is a Dell Inspiron 3000 series. I have read to try and use disk management but when I right click on a open free drive I do not see the menu to ad a Drive letter. Confused, any help would be appreciated. Thank you!

Hello,

Please refer to the following KBA article: Cannot Find My WD Drive on Windows or macOS

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