Windows 10 Cannot See Passport Ultra

WD External Drives WD Portable Drives
#1

Hi Newbie here, the light flashes but I cannot see the drive in Win Explorer. PC is a Dell Inspiron 3000 series. I have read to try and use disk management but when I right click on a open free drive I do not see the menu to ad a Drive letter. Confused, any help would be appreciated. Thank you!

#2

Hello,

Please refer to the following KBA article: Windows or macOS Cannot Find My Drive