Windows 10 Cannot access My Book Live with File Browser

windows 10? I upgraded from Windows 7 Ultimate to Windows 10 Pro,.

If you can, run the following command on a command prompt started with
administration privileges:
%windir%\system32\secpol.msc /s

If it works, is the setting shown the same on your computer?

To respond, reply to this email or visit the topic.

To stop receiving notifications for this particular topic, click here. To
unsubscribe from these emails, change your user preferences.

I’m not sure if it’s installed on the home version of W10. So that command does not work for you?

Hi. I’m following this thread as I also have the same problem as in the first post above.

I upgraded from Windows 7 Pro to 10 Pro a few months back and MYBOOKLIVE worked fine.
However, a few days back I upgraded to the latest version of Win10 using Windows Update and the problems started.

MYBOOKLIVE does not show up when using Windows Explorer. I can however access it by typing in the IP address (or \\MYBOOKLIVE) into Windows Explorer, as suggested above, but I need to redo this each time I close Windows Explorer or reboot the PC.

When using %windir%\system32\secpol.msc /s above and following the path per the picture above, for line ‘Network Security: LAN Manager authentication level’ the Security Setting is ‘not defined’.

I have also noted that I can Map the individual folders on the MYBOOKLIVE using File Explorer, but this is a pain and would prefer to see this drive under Network in Windows Explorer.

I have the pro version of windows 10 and it does not. Can you show how to do manually.

Inputting the IP does not work for me. When I diagnose the problem it says 'one or more network protocols are missing on this computer.

This is interesting. This seems to indicate this is a issue with Windows and not the NAS. Makes sense because as mentioned before the Firmware of a the twin drive MBL is more or less the same as the single drive MBL.

After I’ve survived the new new year. I put a short-cut to this thread on my computer so won’t forget.

Hi Myron. I hope you survived the New Year :grinning:
You have a chance to look at this problem yet?

It seems, that in Windows 10 /1511 the server message block (SMB) protocol version 3.11 is the standard. In Linux this protocol is supported beginning with Samba version 4.2. Most of NAS, routers etc. run under Linux, but in earlier versions.

I found in Microsoft Support the following information to disable the versions 2 and 3 of the SMB, link:

How to enable and disable SMBv1, SMBv2, and SMBv3 in Windows

To disable SMBv2 and SMBv3 on the SMB client, run the following

sc.exe config lanmanworkstation depend= bowser/mrxsmb10/nsi
sc.exe config mrxsmb20 start= disabled

To enable SMBv2 and SMBv3 on the SMB client again, run the following commands:

sc.exe config lanmanworkstation depend= bowser/mrxsmb10/mrxsmb20/nsi
sc.exe config mrxsmb20 start= auto

Run cmd.exe as administrator and insert (now in Windows 10 also with Ctrl+v like in any other application!..) the 2 commands to disable SMBv2 and SMBv3.

After a new start of windows, I could see my MyBookLive again:

To reset the suppressed protocols, see the commands above.

Hello all,

I was having the same issue with my MyBookLive’s (I have 2 right now and 1 MyCloud) or so it appears. they would only let me open them to a browser, even right-click ‘open’ didn’t help.

I was able to get into my other network toy, a MyCloud, without issue. I went into the 2 other MyBookLives and added a username that matched my Windows login and password, which were not required before. It still didn’t help until I rebooted both of the boxes.

Now they show up at the top in the area where PC’s with shared drives did and i can open and browse as i could before.

I hope this helps some of you. the other solutions seemed way too complicated for me, even though I’m a IT guy, I still look for the easiest solution. I think if you want the boxes to behave like they did with Windows7, use the “Paul_Rohrer” above. I’m lazy, so I’ll not do that unless i have to.

Thanks all.
Duncan’s solution seems to have worked.
Interestingly, myBookLive shows up under Network in Windows File Explorer.

I’m having a similar problem. I have recently upgraded from Windows 7 to Windows 10, and I cannot see my networked MyBookLive under “Network” in File Explorer, though I can see the Public part of MyBookLive under “This PC”. Curiously I also upgraded a laptop and I cannot now see MyBookLive in either place, though I am certain that for at least a time after the upgrade I could see and access MyBookLive under “Network”, though it has now disappeared.

As the one who started this thread, I have been watching it closely hoping for some resolution that would encourage me to have another go at upgrading to Win10 with good confidence that I will not be facing the same issue. Clearly from the responses that have come in, others are having the same or similar issues. Some have solved it by workarounds or hacks, which to my mind should not be necessary. So where do we go from here? Is this a matter that needs to be addressed with Microsoft via their support forum, or with Western Digital? Otherwise, it just seems to be going around in circles.

I would like to add a further (strange) observation. Yesterday, without my having done anything, MyBookLive suddenly “appeared” under “Networks” in the Navigation Bar of File Explorer. However, after a reboot it disappeared, and is no longer there. When it was there it also appeared twice in in the right hand pane, once under “Storage” (as before) but also under “Computers”. At the same time as MyBookLive appeared in the Navigation Bar, some other components also appeared (such as my HomeHub router) and were also added to the “Computers” section in the right hand pane. These other components have now gone too. I will attach a screen grab (if I can!) for when MyBookLive was displayed.

This is how far I’ve got trying to raise the issue with Microsoft:

Ridiculous state affairs.

Finally got some feedback on the Microsoft TechNet forums:

Make of it what you will.

Hi All,

I solved the problem by putting a small batch file in my autostart folder:


net use y: /d
net use \ \ 192.168.0.nn\sharename z:\ /y

(remove the spaces at the backslashes)
(so use it to map your fixed ip (not dhcp) and networkshare to a drive letter.

Thanks a lot! I had the same problem, Workstation service was not enabled. No it is fine again.

Do you mean the FB app for iOS devices? Well, try re-sharing the My Book Live with the PC, I have heard of many problems of Win 10 having share issues.

Thanks for reminding me to NEVER move my Win 7 to Win 10. I have a Win 8 I “may” move to 10 someday, but still hearing of issues like yours gives me pause about rushing into it.

Use the Run Command " \MyBookLive" Pops right up.

I have simple solution.
Open Programs and Features
Choose Turn Windows Features on or off
Open SMB 1.0/CIFS File Sharing Support
Select SMB 1.0/CIFS client
Click OK
Restart computer.
That is all.