Win10 file explorer can't see MyCloud but desktop app can

[bwallx]

I am using the final Win10 software (well, build 10240 anyway). Previous builds all worked fine with MyCloud but now file explorer doesn’t show it under Network. However the WD Cloud app can see everything on it and I can access the device ip address in my browser ok.

I’m missing something very obvious I think but what?!

Brian

[lluna]

Hi there, have you tried hitting “Win+R” on your keyboard and typing “\drivename” (without the quotes)? Have you checked on your computer services?

[bwallx]

I don’t know the drive name. There is WD service running which says it is for ‘discovery’ but I knew that since WD software can see it, just file explorer can’t.