Win 10 opens to Passport directory on startup

WD External Drives WD Portable Drives
1

I have had a My Passport Ultra running on a Win 10 PC for some time with no issue. Recently (might have been after a power interruption) Windows will open File Explorer on Startup and it will be on the Passport directory. I have tried everything I can find from Microsoft to troubleshoot the problem (checked startup group, did clean boot, scans, registry entry etc.) and nothing comes up as wrong. I also ran some of the basic WD utilities and nothing. I’m thinking since it always points to that directory it might be related to the Passport rather than a Windows issue.

Any suggestions? Thanks in advance.

2

Hi Loubon,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.

3

Thanks I will try that.

4

Thanks Alex they were able to resolve the issue. Apparently the AutoPlay setting in Win10 got changed to File Explorer. Don’t know how but disabling it did the trick.