Will not back up / remains in "Ready to perform back up"

WD External Drives External Drives for PC
1

When I press the tab “back up” it says:
“CATEGORIZING YOUR FILES”
then:
“READY TO PERFORM BACK UP”
but it stays like this and does nothing.
I don’t know how to give a demand for it to MAKE the back up.
This was not a problem before; it did it automatically, and after the back up it confirmed back up completed.

BTW I cannot press “Run Back up” , but only “Pause back up”…

Thanks

2

Hello,

You mentioned that you were able to perform the backup before? Did you update or did anything before this happens.

3

hello to you too and thank you

yes it worked before OK and did all the back-ups.

Funnily it worked again since correspondence, however then not again!

4

Try to uninstall and reinstall the application.