I bought a new my cloud home, on the main page of the ios app., when I click the right button on the top of the screen, it shows Software Upgrade …Your My Cloud Home is currently updating to the latest version …
It’s been 2 days, nothing happened, I can’t use the album and photo editing function.
what’s really going on in the device?
Hello,
try to reboot the device and make sure the MyCloud is connected to your main router ( not Wi-Fi extensor ) via ethernet for better performance.
Got the same issue…
i have 2 devices … one upgraded … the other not … and i rebooted it already several times!
so what is the real solution?
reboot is no use for me.still the same upgrade page.
I have another issue I want to verify if it is my individual issue before I call WD support.
I imported photos to Mycloud Home from my old Mycloud drive, google drive and Box. All the photos that I imported from those net drives are displayed in a strange manner. It looks normal in their thumbnails, but if I click it to view, it appears in a very low definition pictures. I have to click the picture multiple times to enlarge and restore it, then the photo can display its original quality.