Why is the UPS Postage Label option gone for RMA replacements?


#1

When we submit an RMA, it mentions UPS but the button to click to create a UPS postage label is gone.
It has been gone for a week. WD is no longer letting us buy postage labels to ship back defective items to you for a replacement?

Screenshot of how it looks now.

If you did not purchase a UPS Shipping Label from Western Digital, you must attach our RMA label on your shipment. Please note that this is NOT a prepaid shipping label. Using our RMA label will expedite your RMA.

It says that, but it doesn’t have anywhere to buy a UPS label. WHY?


#2

Hi,

I would recommend that you contact WD Support about this.