Does anyone know why my WD My Book 4TB keeps disconnecting randomly? I’ve tried different USB ports, but it still happens. Could it be a power issue, USB cable problem, or something in the settings? Any advice on fixing this would be great!
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Tengo el mismo problema en el mismo modelo de disco duro; el mío tiene unos 10 años, igual es por eso… encima, al sacarlo de la carcasa y conectarlo a un lector externo, no lo lee porque está encriptado para que solo se lea con la placa que trae…
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Due to a faulty USB cable, insufficient power, or power-saving setting sudden disconnection may happen. As you have suspected for power issue make sure that power adapter is securely connected, you can even try using different USB cables.
In Device Manager, under USB Root Hub properties, disable the setting that allows Windows to turn off the device to save power. Also, in Power Options, disable USB selective suspend. Lastly, update the drive’s firmware and USB drivers.
If issues persist, contact WD support.
@gailhiggins
If your WD My Book 4TB is disconnecting only on Windows, the issue might be specific to your Windows settings or drivers. However, if you’re also facing this issue on a Mac, there could be a few other things to check. On a Mac, external drives can sometimes disconnect due to faulty cables, or issues with the drive’s formatting. For example, if your drive is formatted in NTFS (which is common for Windows), your Mac might not handle it as smoothly, since macOS doesn’t natively support writing to NTFS. In that case, you could try reformatting the drive to a Mac-friendly format like exFAT or HFS+ if you don’t need to use it on Windows as well.
Before reformatting the WD drive, it’s definitely a good idea to create a disk image. This way, you’ll have a backup of all your data, and you can recover it later if needed. This will capture everything on the drive, including all files, so you won’t lose anything important during the reformatting process.
To create a disk image on a Mac, you can use the built-in Disk Utility app. Just select your external drive, go to the File menu, and choose New Image. Make sure to select the option for Read/Write so you can easily restore the data later. Once you have the disk image saved, you can go ahead and reformat the drive.
There is a software as well to create a disk image and recover data later from the image. Let me know if you need that…
This ensures you’re covered if you need to recover your data later on, especially if you need to switch the file format for better compatibility with macOS.
Additionally, some older Macs or USB ports might not supply sufficient power for a larger external drive. You could also try using a powered USB hub or plug the drive directly into a different USB port.
Let me know if you need any help.
No es nada de lo que dicen: el adaptador que lee el disco se ha roto después de diez años y he perdido parte de mis archivos (los importantes no, de tenía esas copias).
He perdido mi confianza en esta marca.
Cambiado cables, puertos, ordenadores… en todos pasa lo mismo. Si conecto al disco (ya lo desmonté) a un lector externo, no lo puede leer porque está encriptado para leerlo solo con la placa que trae. No me queda más que formatearlo y usarlo como disco sin la placa.
Saludos.
yea… drives stop working out of nowhere, and after checking, it turns out they’ve gone bad.
You were lucky to have a backup, so you didn’t lose any important files. I know people who’ve lost their best photos, videos, and even documents. That’s why I always tell everyone to keep at least two backups in different places.
did you try using any DIY data recovery software to fix it?
No, no conozco ningún software que pueda saltarse el cifrado que WD aplica a sus discos duros.
Un saludo.
Yeah absolutely, I don’t think any software can bypass encryption.
Go to Device Manager in Windows and turn off any settings that let the computer power down the drive. Run CHKDSK or use CrystalDiskInfo to check for drive problems. Also, make sure your drive’s firmware and USB drivers are updated.
