Why is My Cloud not automatically syncing my content?

I need to know why my cloud is not automatically backing up my content from my PC. The “Easy” install instructions are not clear. I set it up fine but there has been no content added since I set it up. I was told my computer would sync automatically whenever I was back within range of my MyCloud. Anyone have help for this because I do not have time to sit and look through all of these discussion boards?

What specific My Cloud model do you have? What computer operating system (Windows or Mac) are you using?

Note that Syncing and Backing up are two separate things/concepts.

To sync content between one’s computer and the My Cloud one can use GoodSync since WD discontinued WD Sync.

GoodSync Free and Premium for WD My Cloud

To backup a computer to the My Cloud, if using Apple/Mac one would use Time Machine.

macOS Time Machine Online User Guide and Solutions

For Windows one can use Acronis True Image for Western Digital. The Acronis program can be downloaded from the WD My Cloud Support page (https://support-en.wd.com/app/products/product-detail/p/125) for your device.

How to backup a Windows Computer using Acronis True Image for Western Digital

Acronis True Image for Western Digital File Backup and Restore to a WD NAS

Note: For OS5 (v5.x firmware) issues or questions see the dedicated subforum(s) for OS5 My Cloud devices since this subforum discusses OS3 (single bay first gen v4.x and single bay second gen .v2.x) My Cloud devices.

Note: The My Cloud Home is a completely different device with a different operating system and different features. See the dedicated My Cloud Home subforum(s) if you have a My Cloud Home device.