Why is Downloading Video Required for Users on My Cloud IOS App?

Hi all…

I finally setup my shared folders so that my brother who lives in another city can watch our home videos on his iphone/ipad devices. I have given him ‘read’ access to the ‘home videos’ shared folder and I have read-write.

When I play the home videos on my iphone/ipad devices, the video plays directly within the ‘My Cloud’ app. BUT, when my brother attempts to play the home videos on his iphone/ipad, it asks him to either share it or download the videos first before watching???

Is there anyway for him to have the video stream within the My Cloud app without needing to download it on his devices the way it works on my app?


Hi, I have never tried this, lets see if another user is able to provide some guidance here.