I have a 2tb My Book that I’ve had for not quite a year. I’ve backed up two different computers on it - both PC - backing up only one for the last 7 months or so. I now need to make more space on my computer/laptop but I don’t want to continue deleting files without first making absolute sure they’re actually backed up. In the past when I open WD Smartware, click Retrieve and basically try to browse the files it wouldn’t show the most recent backups. Perhaps it was stupid of me but I went ahead and assumed this was because I was using the same computer so maybe it wasn’t showing current files already present on my puter??? But now I’m paranoid.
So I backed up the entire computer, Smartware says it was accomplished successfully (within less than a couple minutes). I then started up the original laptop to confirm presence of most recent backed up files from the 2nd laptop. Low and behold, they do not show up AT ALL. Trying to “retrieve some files” I only find folders and deleted files when I click the box to show them. No individual files are showing.
I desparately need to delete files but now I’m afraid they’re not getting backed up so I don’t want to. Where are my files and why aren’t they showing up? What does it mean that only my deleted files are showing? And when it says deleted files what does that mean? I did delete files before to make room but they were previously backed up on my drive so why does my drive say they’re deleted when I only ever deleted them from my computer? I’m quickly losing faith in WD products. Sometimes backups take hours, other times they take minutes or even seconds, which makes me not trust either. My older passport I used to be able to access without having to go through the software and just browse folders now I can’t do that. This is an incredible inconvenience, hopefully there is a resolution that doesn’t spell bad things for my files.
Thanks for any help.