Why can't I find my device via My Cloud Home site?

I have a new My Cloud Home device. When I installed it I registered with My Clod Home. I can find all my files which are backed up there via my network on my desktop PC, but if I go online I cannot see the files. I have tried to ‘add device’ but it says it already has it. How can I get to see the files etc. on the actual devicxe via the inetrnet log in? I am a very new user so step ny step help would be appreciated. My operating system is Windows 10 if that matters.


You may refer to the following KBA: https://support-en.wd.com/app/answers/detail/a_id/21130

Thank you but apparently the home device does not have the functionality I need so I have returned it and obtained another model which works fine.