I purchased a 750 GB ext.HD ( My Book Essentials)…just 5 days ago. i wished I had not, matter of fact may return it…
Reason-- I have dealt with WD’s support phone line folks ( 3 times now) consuming hours of time and they are unable to help me to download “prompted” software update. Even when I follow the instructions like disabling security, etc., I can’t even get the firmware to download…when I go thru the steps, all that happens is my “Canon” digital software .exe file kicks in and that’s the end of it.
“Level 2” support suggested that I remove the camera software and try again… so much for “smartware” on WD’s part. Then if I do that, what then…remove something else???
Surely something as simple as a software update can not be that complicated. I have a Windows Vista 32bit o/s on a HP desktop with a quad processor.
I guess the solution is to wait and see if others have had this problem… OR… RETURN THE HARD DRIVE TO BEST BUY AND GET MONEY BACK!
I’ll wait for any tips for awhile! Thanks in advance!