White LED...blinking white LED...no connectivity and no help from support

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

So I’ve called support (GOT HUNG UP ON WITH NO RETURN CALL), read the FAQs, tried the system restore, and nothing. I’m beginning to believe the unit is a brick from reading similar posts/threads here in the community. I truly just wanted an outlet to share how disappointed I am in Marcus with support and then the lady I spoke with shortly after he ditched me who said Marcus would be calling me right back after he finished the call he was on…what?! He was supposed to call me back if we were disconnected. 

What a sad state of support there is at WD. But perhaps this community will be of some assistance. 

Here are my completed t/sing steps…

1)_pushed reset button for 40 seconds, light still white and solid.

  1. Removed power (several times) along with network cable, light still white and solid.

  2. I even rebooted my router and cable modem just to be sure…light still white and solid.

  3. Lastly, yes, I swapped out the cables…three times…light still white and solid.

When did this start? In the last week. I was out of town and came home to the NAS not working. 

2

The answer to this is “wait”

Leave it plugged in and wait

It will take between 3 to 6 hours.

3

exactly how did you do the 40 second reset? remove power, press and hold the button while you apply power, continue to host for 40 seconds. you will need to re-create users, security etc after this. data and shares remain in place, everything else is like out of the box

and wait, the prior poster said this but it may be much longer then stated depending on how many and what type of files. it could be days.

starting when you were out of town sounds a little strang but could of been from a FW upgade or power glitch

this device is very under powered and can take a long time to stabilize after doing almost anything. seems to work well enough after it stabilizes

4

During my escapades of trying to do port forwarding i manage to stop access to my Device and also got the blinking white LED.

I waited and nothing happened, i then tried the 4 second reset. Nothing. Still flashing white LED.

So I just pulled the plug.

Waited 30 seconds, plugged in back in then it booted up after an initlization process.