Where is my data?


#1

When my computer [Vista Home Premium] crashed I felt happy in the thought that it was all backed up on my Passport Essential. Despite numerous attempts, the most I’ve been able to retrieve is a bit of Windows Mail and I have no idea how to restore THAT. Their  video shows how to set it to retrieve - am I to expect that I’d find everything where it was pre-crash?  

I now have a serious problem and though I’m talking to the WD support, nothing has progressed yet.

I’d love some input on this,


#2

If you did the backup, and you did not make any changes to what files you wanted backed up, then the data is there.  I’d give support a chance to help you recover your backup.