I preformed my first backup last night, but now the backup volume doesn’t appear on the Retrieve tab. From file explorer, I can see that the backup files are still on the drive. The 2 boxes representing the two drives in the Backup tab are empty. Where has the volume gone?
Are you trying to retreive from the same computer with the same OS?
See if this helps http://community.wdc.com/t5/WD-Smartware/WD-SmartWare-FAQ/td-p/106470